At AIReS, we firmly believe our greatest asset is our people. Our team members are not only what drives our company success, but also what make AIReS a great place to work. AIReS’ employees are hard-working, motivated, dedicated professionals who always strive for excellence in what they do. Does that sound like you? With six office locations across the United States and staff abroad, we’re always looking for talented, driven professionals to join our team. We offer competitive compensation packages and an upbeat atmosphere with lots of room for advancement.
AIReS is currently seeking applicants for the following positions:
Relocation Specialist
Program Manager
Client Service Manager
Expense Management Account Coordinator
To apply for a position, or to find out how you could join our team, submit your cover letter and resume to careers@aires.com.
We are an equal employment opportunity employer encouraging diversity in the workplace.
Relocation Specialist
Job Description
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This is a full-time/benefits eligible position with some overtime required during peak season
Position requires direct phone contact with transferring families, corporate clients, and domestic and international partners
Ability to customize a specific relocation for each family while providing excellent customer service to ensure that we exceed their expectations
Ability to document all communication and tasks in our proprietary software
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Qualifications
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Excellent customer service skills
Can-do attitude
Genuine desire to help others
Computer literate with MS Office products proficiency
Excellent problem solving skills
Excellent listening skills
Ability to multi task and work in a fast-paced, high energy atmosphere
Team-oriented with a strong sense of care and urgency
4-year college degree is preferred, but not required
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Compensation
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Competitive salary commensurate with experience
Vacation accrual
Comprehensive benefits package including Medical, Dental and Vision
Annual bonus program
401(k) profit sharing plan
Opportunity for continuing education/career advancement
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Program Manager
Job Description
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This is a full-time/benefits eligible position with some overtime required during peak season
Deliver real estate focused relocation services for our clients, including home sale/purchase, lease negotiation, and property/tenancy management
Resolve expense management issues/exceptions and explain relocation policy to the transferees
Occasional travel is required, including overnight stays
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Qualifications
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Excellent customer service skills
Can-do attitude
Genuine desire to help others
Computer literacy with MS Office products and ability to grasp proprietary software
Team-oriented mindset, with a strong sense of care and urgency
4-year college degree preferred, but not required. Will consider equivalent experience together with cultural fit for the organization.
3+ years experience with a corporate relocation service provider or in a real estate environment (relocation division)
Currently holds or willing to acquire a real estate salesperson’s license
Certified Relocation Professional (CRP) designation preferred
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Compensation
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Competitive salary commensurate with experience
Vacation accrual
Comprehensive benefits package including Medical, Dental and Vision
Annual bonus program
401(k) profit sharing plan
Opportunity for continuing education/career advancement
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Client Service Manager
Job Description
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This is a full-time/benefits eligible position with some overtime required during peak season
Oversee the business-to-business relationship with the client, with the goal of 100% client retention by exceeding client’s expectations
Transition new clients, including implementing the service agreement and pricing negotiations
Ensure that regularly-scheduled reports to clients are implemented and delivered
Coordinate client performance reviews with appropriate internal team members and management, as well as externally with the client
Provide clients with reports concerning relocation policy benchmarking, review of exceptions, and financial impacts/benefits of their relocation strategy
Encourage use of additional service options with clients and the added value to the client
Review operational internal performance relative to clients’ needs
Hold monthly team meetings to discuss our performance relative to the client expectations and policy
Develop and ensure effective operating processes in operational areas in order to maximize profitability
Operate as part of a team working toward accomplishment of shared goals
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Qualifications
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Successful candidate will be a seasoned relocation professional, with a minimum of 5-7 years of progressive experience with a relocation service provider
Bachelor’s Degree in Business or related study and/or equivalent combination of education and experience
Certified Relocation Professional (CRP) preferred
Prior professional experience with relationship-building
Prior experience assisting clients with solutions to relocation-related challenges and with introducing the client to new or unused services
Must be able to gage client satisfaction through scheduled reviews, client visits and daily interaction
Exemplary interpersonal skills, including the ability to deliver presentations before large and small groups and respond to ad-hoc questions
Willing to travel for client visits 20 – 25% of the time, including overnight stays, and participate in the business development process as needed
Must have a pro-active and team-oriented approach to work, including the willingness to help others in similar or related roles as necessary
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Compensation
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Competitive salary commensurate with experience
Vacation accrual
Comprehensive benefits package including Medical, Dental and Vision
Annual bonus program
401(k) profit sharing plan
Opportunity for continuing education/career advancement
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Expense Management Account Coordinator
Job Description
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This is a full-time/benefits eligible position with some overtime required during peak season
Audit expenses reports versus client specific policy, code for taxability purposes
Enter data into software systems
Heavy use of EXCEL spreadsheets for billing reports
Ability to create specialized reporting through internal tools for clients
Oversee high-volume payment of vendor invoices utilizing Oracle
Resolve problem invoices
Process check requests, and pass taxable/reportable data through to client payroll systems
Highly visible position with emphasis on team orientated environment
Deadline driven processing while adhering to strict auditing standards
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Qualificiations
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Experience in payroll
Highly detail oriented
Ability to audit expenses versus policy
Experience with year end processes within an accounting realm a plus
Experience with auditing or working with expense statements preferred
Must have knowledge of the payroll and taxation processes, basic accounting understanding required
Skill with Microsoft applications is required with a full understanding of EXCEL and the ability to learn other position-related software
Experience in mortgage closing, payroll or tax departments are a plus, as well as the ability to process work quickly and accurately
Ability to work in a fast-paced environment is required
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Compensation
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Competitive salary commensurate with experience
Vacation accrual
Comprehensive benefits package including Medical, Dental and Vision
Annual bonus program
401(k) profit sharing plan
Opportunity for continuing education/career advancement
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