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Household Goods Moving
How long should the pre-move survey take?
Usually 30 minutes to 1 hour is necessary depending on the size of your home and the amount of goods to be shipped.
How much should we tip the van line crew?
There are no set tipping guidelines in moving like there are for other service industries. The crews are paid and no tip is required, but if you feel they have done a fantastic job and you really wish to tip them, $20 per day per man is the norm. In place of a tip, you could also buy lunch or drinks for everyone. If you do this, make it something that is quick and easy to clean up.
What time will the packing crew arrive?
This information is not made available until the afternoon prior to the first day of packing. Typically a crew will arrive in the morning between 8 a.m. and 10 a.m., but your Relocation Specialist will always call the afternoon prior to advise details.
Is the crew background checked?
Yes, AIReS requires all of our van line partners to complete a background check on crew members.
Can I ship items inside my car?
No, your car must be empty except for the owner's manual, spare tire and jack.
Can I ship liquids?
You may only ship non flammable, non caustic and unopened liquids. There are restrictions on shipping alcohol internationally and domestically, so contact your Relocation Specialist about (country—remove) specific restrictions on alcohol and other liquids.
How long will it take for delivery?
Your Relocation Specialist can advise a proper time frame for delivery, keeping in mind that every move is unique, and therefore, every transit time is different. Transit time often depends upon several factors, including the amount of goods you are shipping, distance being traveled, mode of transportation, time needed for customs clearance, etc.
Do packing crews work on weekends?
Yes, but there are usually Over Time charges, which are not covered by most relocation policies. Check with your Relocation Specialist for more information.
Do I need to prepare things- like disconnect electronics or take down artwork?
If your policy covers full packing and unpacking, you only need to be there to oversee the moving process. No preparation is required.
How much notice do the movers need to schedule the move?
This depends upon the time of year that you're moving. Traditionally, movers are busier in the summer months, so more notice is required. As a general rule of thumb, you should give at least 4 weeks notice in the summer months and at least 2 weeks notice in the winter months. However, the more notice you give AIReS, the better chance we have of securing your desired packing dates.
Do I have to pack my belongings before the movers arrive?
No - Our movers specialize in domestic and international packing and wrapping. They will prepare your household goods for transit and AIReS prefers that you let the moving company do so. Additionally, if you pack items on your own, it may cause problems with insurance coverage should any damages occur.
Can I pack my own goods?
For International shipments, you may not pack your own goods. These items need to be inspected for insurance purposes and carefully inventoried for Customs purposes. For Domestic shipments, you will forfeit full vanline valuation on anything that you pack yourself. AIReS prefers that you let the moving company pack and wrap your household goods.
Can I access my storage?
Not easily. You will need an appointment with the moving company and there will be charges to access your storage vault which most relocation policies will not cover.
Temporary Housing Accommodations
How will I get the key to my temporary housing?
Your Relocation Specialist will send you complete check-in instructions 1-2 weeks before your arrival. If there is not a doorman or concierge in the building, the property will place a lockbox on the doorknob, with a key inside. Your RS will send you the lockbox code so you can check-in any time of day. Please keep your lockbox code accessible.
Do I need to clean the temporary housing unit before moving out?
The apartment will be thoroughly cleaned before next tenant arrives; however, please empty contents of the refrigerator and dispose of the trash.
Where do I leave the key when I check out?
Your Relocation Specialist will send you complete Check-out instructions about one week before you move out.
What do I do if I need a repair?
Please contact your Relocation Specialist and they will make sure the repairs are taken care of.
What is included in my temporary housing accommodations?
This varies slightly from apartment to apartment. Most temporary units include furniture, basic kitchenware, linens, TV, and utilities. Speak with your Relocation Specialist for further details on your temporary apartment.
When can I check into my temporary housing?
Check in time can be found on the move in instructions provided by your Relocation Specialist. However, normal check in times are typically from 4-5 pm. If an earlier check in is needed, please advise your Relocation Specialist as soon as possible.
Why do I have to provide my credit card information for temporary housing? Will I be billed?
This is required by the temporary housing provider in the event of any incidental costs. Depending on the client/policy, the transferee may be responsible for long distance phone calls, pet fees, and/or utility overages.
Expense Reimbursement
When will I see my reimbursement in my account?
Normal processing time is 7-10 business days but this may be longer depending on your employer’s funding arrangement with AIReS. Please check with your Program Manager for more specific details.
I'm submitting mileage expenses using the online form and I'm being asked to upload a receipt, but I don't have one for mileage. What should I do?
Please indicate that you will send receipts by mail so that you can continue with the online submission process. We understand that you will not have receipts for this expense type and will process the reimbursement without them.
Why do I have to submit original receipts?
The requirement to mail in original receipts is at the discretion of each of our clients. If you are (being—remove this) advised to mail your receipts to AIReS, please know that this is required by your employer to process your reimbursements. We advise you to make copies of your receipts for you records prior to mailing them to AIReS.
Why is my payment less than what I submitted for reimbursement?
There are several reasons your reimbursement could be less than the amount submitted for in the expense form. Depending on the expense type, the reimbursement could be considered taxable income that your employer does not gross up. In this case, the “missing” funds are the taxes that were withheld from your reimbursement. It is possible that an expense you submitted for is not allowed per your employer’s relocation policy. In this case, the reimbursement would be denied. Please check with your Program Manager for the specific reason regarding any discrepancy.
How can I find out what expenses my employee has submitted?
Using Relocation Status link in ReloNet®, locate the employee and click on their name. This will take you to an Assignment/Relocation Overview page where you can review all aspects of the relocation including the expenses submitted.
Relocation Reports
Where do I go to access reports?
Locate the reports link on the left menu, and select. The available reports should be accessible.
The reports listed will not provide the data I need. Where can I get a special report?
Your Client Service Manager can design a report to pull the needed data and make it available for your use on your customized site.
How do I remove an authorization that I submitted?
Once an authorization is submitted to AIReS, please contact any member of your AIReS team to cancel the relocation. In the View Previous Authorizations menu of ReloNet, you will see the status of the authorization form change to “Canceled.” If you save an authorization form online in a “Draft” status, you can click on the Cancel Authorization Form button, and you will see the status of the authorization form change to “Canceled.”
How do I give access to ReloNet® to a new member of my HR team?
Contact your Client Service Manager and provide contact details for your new team member. The CSM will provide the new team member with access to the website.
Why can't I submit an authorization with some information missing?
Certain fields have been identified as mandatory fields requiring data entry during implementation by your program administrators.
Why are certain fields in bold font?
Mandatory fields requiring data or information are in bold font.
How can I tell if an authorization has been successfully submitted to AIReS?
The status of the authorization is indicated in the “View Previous Authorizations” menu. If it was submitted successfully, the status will say “Submitted”. You will also receive an email notification indicating the authorization was submitted to AIReS. If the authorization was not submitted successfully, the status might appear as a “Draft”.
I would like my company logo on the Welcome Page to be bigger.
Currently the space allotted for the logo is defined. If you would like the entire page tailored to include pictures and images of your choice, please contact your Client Service Manager for customization.
What is my username/password for ReloNet?
Please contact your Program Manager or Relocation Specialist. They can provide your login credentials so you can access ReloNet.
